Refund Policy

We want every delivery to be usable. Because data orders are produced custom and cannot be "returned", our remedies work like this:

1. Spec mismatch — we re-run it

If a delivery does not match the specification confirmed at order time (wrong titles, wrong geography, wrong company sizes), tell us within 7 days and we will re-run the order at no cost or credit the difference.

2. Verification quality

If you purchased email verification and more than a small tolerance of verified addresses hard-bounce within 7 days of delivery, we replace the bounced records or credit them to your next order. Send your bounce report to support and we take it from there. Catch-all addresses (flagged in your file) are excluded unless you purchased catch-all verification.

3. Matched-only products

Phone numbers and enrichment are billed only on matched/found records — misses are already free, so no refund applies to rows we did not charge for.

4. Subscriptions

Cancel anytime; cancellation stops the next billing cycle. Weekly-feed deliveries already made are not refunded.

5. What we do not refund

• Campaign results — reply rates, open rates and booked meetings depend on your offer and sending setup.
• Change of mind after a custom order has been fulfilled to spec.

Contact

Quality issues: support@leadscorpion.club with your order reference.