Refund Policy

This policy is part of the Terms of Service you accept when you place an order. Please read it carefully: every order on Leads Scorpion is a custom-built digital deliverable produced to your written specification, and the remedies below are the only remedies for order issues.

1. What you are buying

Each order is a bespoke data file (CSV, XLSX or a shared Google Sheet) that we research, scrape, verify and compile after you place the order. The work starts when payment is received and the file is produced specifically for you. Because the deliverable is custom digital content that cannot be returned, un-produced or resold, orders are non-refundable once the deliverable has been made available in your dashboard, except as expressly set out in Sections 3 and 4.

2. Your agreement at checkout

Before an order can be placed you must tick a box confirming that you have read the Terms of Service, this Refund Policy and the Data Agreement, and that you understand the deliverable is custom, delivered electronically and not refundable once delivered to specification. We record the date and time of that acceptance, the IP address and the browser used, together with the exact targeting specification you entered. We also record when the deliverable is first downloaded and how many times it has been accessed.

3. Specification mismatch: we re-run it

If a delivered file does not match the specification confirmed at order time (for example wrong job titles, wrong geography or wrong company sizes), email us within 7 days of delivery with your order number and specific examples. We will re-run the affected portion of the order at no cost, or credit the difference to your account. A re-run or credit is the remedy for specification mismatches; a cash refund is issued only where a re-run is not possible.

4. Email verification guarantee

If you purchased email verification and more than 5% of verified addresses hard-bounce within 7 days of delivery, we replace the bounced records or credit them to your next order. Send your bounce report (export from your sending tool showing the bounce codes) within that window. Catch-all addresses are flagged in your file and are excluded from this guarantee unless you purchased catch-all verification. Soft bounces, spam-folder placement and unsubscribes are not covered.

5. Matched-only products

Phone numbers and enrichment products are billed only on matched or found records. Records we could not match are never charged, so there is nothing to refund on those rows.

6. Subscriptions

Weekly funded feeds and other recurring products can be cancelled at any time from your dashboard; cancellation stops the next billing cycle. Deliveries already made in the current cycle are not refunded.

7. What is not refundable

• Campaign outcomes. Reply rates, open rates, connection rates and booked meetings depend on your offer, copy, sending domain and timing. We deliver contact data; we do not guarantee sales results.
• Change of mind after the order has been produced or delivered to specification, including orders you no longer need.
• Specification errors on your side. If the targeting spec you submitted was wrong or incomplete, the order was fulfilled as written. We are happy to run a corrected order at the normal price.
• Files you have already downloaded and used, including data exported to a CRM or sending tool.
• Data accuracy inherent to public sources. Job changes, company closures and similar real-world changes that occur after delivery.
• Add-ons already performed (verification, normalisation, catch-all checks) even if the base order is re-run.

8. Orders that have not started

If you contact us before we have started work on a paid order, we will cancel it and refund the full amount to the original payment method. Once research has started the order is treated as in production and Sections 1 to 7 apply.

9. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank or card issuer: almost every issue is resolved within one business day by a re-run, replacement or credit. By placing an order you agree that the dispute-evidence records described in Section 2, the invoice, the targeting specification, the delivery timestamp and the download log constitute proof that the service was ordered, delivered and accessed. Chargebacks filed on delivered orders without first contacting support are treated as a breach of the Terms of Service; we will contest them with the records above and may suspend the account until the matter is resolved.

10. How to make a claim

Email billing@leadscorpion.com within 7 days of delivery with your order number, the specific rows or criteria at issue and any bounce report. We reply within one business day and resolve confirmed issues within three business days.