Frequently asked questions
Ordering
How do I place an order?
Pick a product, then send us your search URL (Apollo, Sales Navigator or Crunchbase) or describe your target audience: job titles, industries, locations, company size. We confirm the spec and exact price before anything runs. Self-serve dashboard ordering is coming soon.
Do I need my own Apollo / Sales Navigator / Crunchbase subscription?
No. Every export runs on our own infrastructure. If you have a search URL, great. If not, describe your ICP and we build the search for you.
Is there a minimum order?
Minimums start at $30 depending on the product, among the lowest in the industry. Each product page lists its exact minimum.
Can you handle very large orders?
Yes. Published pricing covers orders up to 50,000 records; above that, ping us on chat. Volume pricing gets significantly better at scale.
Do my credits or files expire?
Never. There are no credits. You pay per order, and every file you buy is yours forever.
Data quality
How fresh is the data?
Every order is scraped fresh at order time. Nothing comes from a stale pre-built database. Your CSV includes a scrape timestamp.
What if emails bounce?
Add email verification (+$2/1K) and every address is checked through a verification pass before delivery. For cold outreach we also recommend catch-all verification (+$4/1K) to safely unlock catch-all domains.
How does matched-only billing work?
On phone products and enrichment, you are billed only for records where we actually found the data. A 10,000-row enrichment that matches 7,200 emails bills for 7,200, and the misses are free.
What is waterfall enrichment?
We cascade each row of your list through 8+ data providers in sequence until a verified email (or phone) is found, and ship the result with a source-attribution column so you can see where each record came from.
Do you deduplicate?
Yes, every delivery is deduplicated. Want it deduped against your existing CRM too? Send a suppression list with your order.
Delivery & payment
How fast is delivery?
Standard exports: 24–48 hours. Enrichment: 48–72 hours. Premium (ZoomInfo-grade): 3–5 days. Each product page shows its own turnaround.
What format do I receive?
Clean CSV with labeled columns, ready for Instantly, Smartlead, Lemlist, HubSpot, Salesforce or any CRM.
How do I pay?
Card payment via Stripe. Subscriptions (like the Newly-Funded Weekly Feed) bill monthly and can be cancelled anytime.
What is your refund policy?
If a delivery does not match the agreed spec, we re-run or credit it. Phones and enrichment are billed matched-only, so you never pay for data we could not find. Full details in our Refund Policy.
Compliance
Is this legal?
We deliver publicly available B2B business contact data, framed as a custom list-building service. Business contact data is treated differently from consumer data under GDPR (legitimate interest) and CCPA. How you use the data (cold email, calling) is governed by the laws of your jurisdiction (CAN-SPAM, PECR, TCPA and similar).
Do you sell consumer data?
No. We deal exclusively in business-to-business contact and firmographic data, for B2B use cases.
What about phone compliance?
Phone products are US-focused and every record ships with a DNC flag and phone-type column. Checking do-not-call registries before dialing is the caller's responsibility. See our Data Agreement.
Can someone opt out of your data?
Yes. Any individual can request removal via our privacy contact, and we maintain a suppression list applied to future deliveries.